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Overview

After installing the connector, you need to activate it with an activation token from your dashboard. This process links the connector to your organization and generates a permanent API key for ongoing authentication.
Activation tokens are valid for 15 minutes and can only be used once.

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Generate Activation Token

1

Navigate to Connectors

In your ScaleHouse dashboard, go to Audit Intelligence → Connectors.
2

Click Activate

Click the “Activate Connector” button.
3

Copy Token

A modal will appear with your activation token. Click “Copy” to copy it to your clipboard.
4

Note Expiration

The token expires in 15 minutes. If it expires, generate a new one.
Activation tokens are single-use and expire after 15 minutes. Generate a new token if needed.

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Activate Connector

1

Open Connector

Right-click the ScaleHouse connector icon in your system tray and select “Configure”.
2

Paste Token

Paste the activation token into the “Activation Token” field.
3

Click Activate

Click the “Activate” button.
4

Wait for Confirmation

The connector will communicate with the ScaleHouse API to activate. This usually takes 2-5 seconds.
5

Verify Status

Check your dashboard to confirm the connector shows as “Active”.

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What Happens During Activation

The connector sends the activation token to the ScaleHouse API for validation.
Upon successful validation, the API generates a permanent API key for the connector.
The connector is registered to your organization and location.
The connector begins syncing audit logs immediately after activation.

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Troubleshooting

Solution: Generate a new activation token from your dashboard.
Solution: Each token can only be used once. Generate a new token if you need to reactivate.
Possible causes:
  • No internet connection
  • Firewall blocking connection
  • ScaleHouse API temporarily unavailable
Solution:
  1. Check your internet connection
  2. Verify firewall allows outbound HTTPS connections
  3. Wait a few minutes and try again
Solution:
  1. Wait 30 seconds for status to update
  2. Right-click connector icon → “Refresh Status”
  3. Check connector logs: C:\ProgramData\ScaleHouse\logs\

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Reactivating a Connector

If you need to reactivate a connector (e.g., after uninstalling and reinstalling):
1

Generate New Token

Follow the steps above to generate a new activation token.
2

Open Configuration

Open the connector configuration window.
3

Paste Token

Paste the new activation token.
4

Activate

Click “Activate” to link the connector to your account again.
Reactivating a connector will create a new connector record in your dashboard. The old connector will be marked as inactive.

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Next Steps

Configure Database

Set up database connection

Verify Connection

Verify connector is working