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Overview

The ScaleHouse connector is a Windows application that runs in the background and syncs audit logs from your practice management system to the cloud.
System Requirements:
  • Windows 10 or later
  • Administrator rights for installation
  • Network access to your PMS database
  • Internet connection for syncing to cloud

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Download

1

Navigate to Dashboard

Log in to your ScaleHouse dashboard at scalehousesystems.com/dashboard.
2

Go to Connectors

Navigate to Audit Intelligence → Connectors.
3

Download

Click “Download Connector” to download ScaleHouseConnector.msi.

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Installation

1

Run Installer

Double-click ScaleHouseConnector.msi to start the installation wizard.
2

Accept License

Read and accept the license agreement.
3

Choose Location

Select the installation directory (default: C:\Program Files\ScaleHouse).
4

Install

Click “Install” and wait for the installation to complete. You may be prompted for administrator credentials.
5

Complete

Click “Finish” to complete the installation. The connector will start automatically.

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Initial Configuration

After installation, you’ll see the ScaleHouse icon in your system tray.
1

Open Configuration

Right-click the system tray icon and select “Configure”.
2

Activate

You’ll need an activation token from your dashboard. See the Activation Guide for details.
3

Enter Database Credentials

Provide your PMS database connection details:
  • Host: Database server address
  • Port: Database port (default: 3306 for MySQL, 1433 for SQL Server)
  • Database: Database name
  • Username: Database username
  • Password: Database password
4

Test Connection

Click “Test Connection” to verify the credentials.
5

Save

Click “Save” to store the configuration. The connector will start syncing.

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Verification

1

Check System Tray

Verify the connector icon is visible in your system tray.
2

Check Dashboard

In your dashboard, go to Audit Intelligence → Connectors and verify status is “Active”.
3

View Events

Navigate to Audit Intelligence → Events to see audit logs syncing.

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Uninstallation

1

Stop Connector

Right-click the system tray icon and select “Exit”.
2

Uninstall

Go to Settings → Apps → Apps & features, find “ScaleHouse Connector”, and click “Uninstall”.
3

Clean Up (Optional)

To remove all data, delete C:\ProgramData\ScaleHouse.
Uninstalling the connector will stop syncing audit logs. Your historical data in the cloud will remain, but new events won’t be collected.

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Troubleshooting

See the Troubleshooting Guide for common issues and solutions.

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Next Steps

Activation Guide

Learn how to activate your connector

Connector Guides

Connector-specific documentation