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What are Connectors?

Connectors are lightweight Windows applications that run on your office computer and sync audit logs from your practice management system (PMS) to ScaleHouse Systems in real-time.
Connectors run in the background and require minimal system resources. They sync data every 2 minutes automatically.

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How Connectors Work

1

Install

Download and install the connector on a Windows computer with access to your PMS database.
2

Activate

Generate an activation token in your dashboard and paste it into the connector.
3

Configure

Enter your PMS database credentials (stored securely using Windows DPAPI).
4

Sync

The connector polls your database every 2 minutes and sends new audit events to the cloud.

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Supported Systems

Open Dental

MySQL-based PMS with comprehensive audit trail

Dentrix

SQL Server-based PMS with security logs

Gusto

Payroll system for employee roster tracking
Coming Soon: Eaglesoft, ADP, BambooHR, Paychex

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Security

How Credentials are Stored

Database credentials are encrypted using Windows DPAPI (Data Protection API) and stored locally on the office computer. They are never sent to the cloud.
Authentication Flow:
  1. Connector authenticates to ScaleHouse using per-connector API key
  2. Connector authenticates to PMS using local encrypted credentials
  3. Audit events are signed with HMAC-SHA256 before transmission
  4. ScaleHouse validates signature and stores events

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Performance

  • Polling Frequency: Every 2 minutes (configurable)
  • Batch Size: Up to 100 events per request
  • Network Usage: ~10-50 KB per sync (minimal)
  • CPU Usage: <1% (runs in background)
  • Memory Usage: ~50-100 MB

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Next Steps

Installation Guide

Learn how to install the connector

Activation Guide

How to activate your connector

Open Dental

Open Dental connector guide

Troubleshooting

Common issues and solutions